FAQ

All guest rooms are equipped with a bathroom and toilet and it is modular bathroom.
(The corner deluxe twin room has a separate bathroom and toilet.)

Please click here for room amenities.

You can take home disposable amenities and tea bags.

The following equipment can be rented free of charge.
Cell phone charger/iron and ironing board/curling hair dryer/hair iron/curling iron/ ice bucket/sommelier knife/scale/bed guard/Small mirror/Small mirror with lights/Table clock

One-piece type nightwear is available. (One-size-fits-all/front button type)
*Please do not go out of your room wearing nightwear and slippers.

There is no microwave in guest room floors. Please ask our staff if needed.

You can watch terrestrial broadcasting, free BS, WOWOW, J-SPORTS2&4, CNN, BBC, and NHK world on the TV in guest rooms.
*Unfortunately, Netflix, Amazon prime and YouTube are unavailable on the TV in guest rooms.
*We offer HDMI cables to connect your computer to the TV if needed.

We do not offer room service.

The hotel refuses disposal of large items such as suitcases, or other such left behind by guests.
Please understand that if you leave behind or attempt to dispose of such items through the hotel, you will be billed for disposal fees(￥1000 per 1 item).

As the number of parking spaces is limited, please make a reservation in advance.
Hours: 2pm on the day of check-in to 2pm the following day (You can park for up to 24 hours.)
Fee: ￥2500 per night

A 6-minute walk from the Mita Line’s Onarimon Station, A4 exit
A 10-minute walk from Shimbashi Station (JR, Asakusa, Ginza lines), Karasumori exit
Click here for access information.

Reservations can be made by online or by phone.
TEL：+81-3-3432-1899
Click herefor Online Booking.

You can confirm your reservation here.
If there are any problems, please contact us by phone or e-mail.
TEL：+81-3-3432-1899
Email: info.hotel1899tokyo@ryumeikan.co.jp

Before check-in:
You can store your luggage from the day of your stay. Please come to the 2nd floor front desk.

After checkout:
It is possible to store your luggage on the day of check-out.
Also, if you have a reservations in advance, we can also keep it for you.

If you pick up the item the next day or later, we will accept it for 2,000 yen per item (deadline: up to 1 week).

Check-in: 3pm (Latest check-in: Midnight)
Check-out: Noon
*May vary depending on accommodation plans.

Please contact us if you will arrive much later than scheduled time or after midnight.
For security reasons, the main entrance is locked at midnight.
Please use the intercom upon arrival and our staff will come to meet you.

When shipping your luggage to the hotel, please be sure to include the date of stay and the name of the person making the reservation on the invoice.
Please note that if we cannot confirm the name of the guest, we will not be able to receive the package.

Address: 6-4-1 Shinbashi, Minato-ku, Tokyo 105-0004
TEL: 03-3432-1899
Hotel 1899 Tokyo

※ We cannot store items that require temperature control, dangerous goods, or valuables.
※ We cannot accept cash on delivery.

We can do it. Please bring it to reception(2F) and let us know information（①Reservation name ②Check in date ②Address ③Telephone No）of the next hotel.
We will send it after we confirm reservation to the next hotel.

We accept early check in after 1PM.
Please let us know in advance if you need it.
*We may refuse your request depending on the room availability.
*If you stay before 1PM, you will be charged one night's fee.

We can accept late check out with additional charge.
Please kindly let us know if you want to do it.
*We may refuse your request depending on the room availability.
*If you stay after 2PM, you will be charged one night's fee.

In the event of a disaster or other emergency, our business hours may change or the hotel may be closed. The latest information will be posted on our website.
Please call us for urgent inquiries.

Laundry received by 10am will be ready by 7:30pm on the same day.
Laundry service is available at the front desk.

We do not have a coin operated laundry in our hotel. If you want to use it, we can direct you to a nearby laundromat.

We accept the following QR code payments.
PayPay、Rakuten Pay、merpay、d Pay、au PAY、LINE Pay、Fami Pay、Union Pay、We Chat Pay

One of the seven corner deluxe twin rooms is barrier-free.
This universal room is ideal for those who using wheelchairs and the elderly.
The bathroom and toilet are equipped with handrails and it has more space than other
rooms, allowing wheelchair users to move more easily.
As the number of rooms is limited,please inquire about availability before making reservations.

One child up to 5 years old per adult is permitted at no additional charge.

Rooms will be cleaned in order after check-out has been confirmed.

Your room will be cleaned between 10:00 and 15:00 as usual, even during consecutive stays.
If you do not need cleaning, please let us know by hanging the tag on the doorknob.

Please note that the following amenities will not be replaced every day for environmental reasons.

Slippers: Please ask hotel staff if you need to change your slippers.
For consecutive nights, we will exchange the item once every 3 days.

Thank you for your understanding and cooperation.

CHAYA 1899 TOKYO is a “Japanese tea café” created under the concept of “A teahouse in the city, where you can relax and enjoy your time.”
We offer high-quality Japanese tea carefully selected from all over Japan, as well as bread and sweets made with tea.

<Restaurant Name>CHAYA1899TOKYO
<Location>First floor
Click here for details.

7:30am～5pm（LO4:30pm）
・Breakfast　7:30am～10:30am（LO10am）
*Breakfast is available for our hotel guests only.
・Café　11am～5pm（LO4:30pm）

Hours: 7:30am-10:30am (L.O. 10am)
Price: \2,000 (tax included) Children in elementary school or older are charged the same price as adults. *No charge for preschool children. Style: Buffet Place: CHAYA 1899 TOKYO (1F)

*You can add breakfast on the day.
*You can also enjoy breakfast in your room. In this case, we serve the dishes in a bento.

Sample menu (Subject to change based on ingredient availability).
BREAD: Matcha bread, mini croissant, whole wheat bread with nuts, rustique
EGGS: Scrambled eggs
DISHES: Tencha salted grilled chicken, tea sausage, roast ham, salmon, smoked cheese, mixed nuts
VEGETABLES: Salad, bean and sesame salad, mini tomatoes
SOUP: Minestrone
FRUIT/OTHER: Fruit granola, sugar-free yogurt, oranges, grapes
DRINK: Today’s cold tea, green tea, orange juice, milk, coffee

(日本語) 名称：株式会社1899ホスピタリティ　登録番号：T7010001175750 です。 です。

(日本語)対応しております。
尚、発行日の記載につきましては、決済日＝取引日としております。
空欄で発行することは出来ません。

(日本語) 以下については、インボイス非対応または対応出来かねる場合がありますので、予めご了承下さい。
ご利用総額を人数で割る「割り勘精算」
金額指定でご利用内容を分割する「分割精算」
複数枚の精算書を合算した「合算精算」等

(日本語) 総額表示(消費税込み)の金額です。
※ご宿泊料金に応じて、以下の東京都宿泊税が課税されます。
1泊の宿泊料金(食事を除く)が
10,000円以上〜15,000円未満/人の場合は「100円」
15,000円以上/人の場合は「200円」を別途頂戴しております。
※東京都宿泊税が発生した際は、宿泊税を含んだ形での総額表示になります。

(日本語) 日本国内の適格請求書・領収書に対応しておりません。
海外予約サイトの例：
Booking.com(ブッキングドットコム)
Expedia(エクスペディア)
agoda(アゴダ)

事前決済で予約された場合、領収書はホテルでは発行出来ませんのでご注意ください。
なお、ホテル現地決済と公式サイトからのご予約の場合、適格請求書・領収書(インボイス)に対応しております。
尚、国内旅行会社、国内予約サイトにつきましても、事前決済にてご予約された場合、当該代理店等が領収書を発行する為、ホテルより請求書・領収書を発行することは出来ません。